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Abenteuer Afrika Safari - Beyond borders, beyond imagination

Terms & Conditions

 1. Costs

i) General

All costs are correct at time of quotation; but may be subject to amendment in the event of unforeseen increases or events outside our control.

ii) Meals

Meal costs are for standard meals unless otherwise specified in the proposal. Please note

drinks are not included in any meal costs and need to be settled directly.

 

2. Gratuities/Tips

Gratuities and tips are at the discretion of the client.

 

3. Emergency Medical

Emergency Medical provides fast, professional medical assistance and rapid evacuation of patients by air or ambulance from the site of the accident or malaise to the nearest suitable Medical Centre. The service is 24-hours and is not normally included in standard travel insurance policies.

 

4. Availability

Namibia has an excellent, but limited, tourism infrastructure and demand for flights, accommodation, transfers, venues, and activities often exceed capacity. It is therefore essential to provide confirmed dates and number of passengers as soon as possible, to secure and guarantee the required services well in advance.

 

5. Bookings Policy

As a general guideline, if a provisional booking is made 12 or more months before date of travel, it will be held for 60 days; if it is made 6 - 12 months before travel, it will be held for 30 days; if made fewer than 6 months prior to travel it will be held for 2 weeks.

 

6. Summary of Group Terms and Conditions

i) Deposit and Payment Terms confirmation

A 20% deposit of the estimated total revenue is payable upon confirmation to secure all bookings. The outstanding balance is due 60 days prior to the arrival of the group. A

service fee of 10% will be charged on any extras incurred during the programme not settled on-site.

ii) Cancellation Penalties

In the event of total cancellation Abenteuer Afrika will charge a cancellation fee plus any

charges levied by hotels and operators. For more details on cancellation penalties please refer to the detailed cancellation policy on page 3 of this document

 

Please note:

Abenteuer Afrika will always endeavour to keep cancellation fees charged by suppliers to a minimum.


 

7. Proposal

Our proposal and all its creative elements remain the property of Abenteuer Afrika Safari. This proposal is confidential and for the exclusive use of our client– it is not to be distributed to a third party without our permission.

 

8. Inclusions:

Self-drive tour:

 

Accommodation as specified

Meals as specified

Info pack

Emergency Medical Evacuation

15 % VAT

Guided tour:

 

Guided tour:

Accommodation as specified

Meals as specified

Vehicle and guide with unlimited game viewing

Emergency Medical Evacuation

Park Entrance Fees

Soft Drinks while traveling

15% VAT

In case of a coach tour: Accommodation as specified Meals as specified

Coach, and English-speaking driver/guide

Emergency Medical Evacuation

Park Entrance Fees

Water while traveling

15% VAT

 

 

9. Exclusions:

Self-drive tour:

Meals not specified Activities not specified Guide and driver

Park Entrance Fees

Tours and excursions not specified Items of a personal nature Gratuities

Flights

Drinks

Laundry

Guided tour:

Meals not specified

Items of a personal nature

Gratuities Flights Drinks Laundry


Please Note:

Adherence to Visa Requirements for entry into Namibia is the sole responsibility of the traveler. Abenteuer Afrika Safari is not responsible for refusal of entry into Namibia for any reason whatsoever.

 

All offers are based on information received from local suppliers.  Accommodation or services may be altered due to availability. Our offer is based on the requested travel dates.  Abenteuer Afrika reserves the right to adjust the offer, should there be availability issues, increases in fuel prices, government levies/fees etc., which are beyond our control.

 

No special vaccinations are required for Namibia, and tourists do not need show a vaccination card. Malaria exists in Namibia; but is considered by the World Health Organization as a “low

transmission country”. We do however, recommended that visitors consult their personal physician prior to travel.

 

10. Payment Details

We require a 20% non-refundable deposit for confirmation of a booking.  The balance of payment should reach us 60 days prior to arrival in Namibia. No documents will be handed over if we have not received full and final payment before client’s arrival in Namibia.

 

11. Cancellation Policy

Please take out insurance to cover cancellation fees.  We charge N$35.00 per amendment of a confirmed booking. In the case of cancellation, our policy is as follows:

If a cancellation is received less than 60 days prior to departure, the deposit is forfeited.  If the cancellation is made after the due date for full payment of the itinerary, charges will be levied. The scale of charges, expressed as a percentage of the full cost, is as follows:

More than 60-days notice:         Cancellation fees as charged by suppliers

Plus 20% non-refundable deposit

Less than 60-days notice:           100%

All cancellations are effective only on receipt of written notification

 

The following cases are excluded in the above scale, and cancellations are charged as below:

1 All bookings for any of the Namibia Wildlife Resorts (NWR) will attract a 20% non- refundable deposit of the full booking value 10 days after reservation is made. 30 days prior to travel the full amount is payable and is 100% non-refundable in the case of cancellation.

 

2.   All properties within the Wilderness Safari Group, Ongava, Onguma, &Beyond, Mowani and Camp Kipwe have the following conditions and cancellation fees:

a.    On receipt of your confirmation a 20% non-refundable deposit is

payable.  This will secure your booking.

b.   The balance is payable 60 days prior to arrival date.

c.    Cancellations     are     only     effective     on    receipt     of    written notification.  The following cancellation fees apply:

i.   less than 30 days before date of arrival:  50%

ii.   less than 21 days before date of arrival:  60%

iii.   less than 14 days before date of arrival:  100%

d.   In case of a block booking, the final rooming list must be supplied 60 days prior to arrival.

e.   Reservations become the full responsibility of the booking agent, if not cancelled in writing and will be subject to the above cancellation policy.


 

12. Fuel/Oil Policy

Pricing is linked to fuel prices and is based on currently known rates. We reserve the right to charge a fuel levy should the price of fuel increase.

 

13. Vehicle Hire Conditions: (Dependent upon Insurance cover requested) – BUDGET CAR RENTAL

Rate Includes:

Unlimited Mileage

Super Collision Damage Waiver (SCDW) or Collision Damage Waiver (CDW) Super Theft Loss Waiver (STLW) or Theft Loss Waiver (TLW)

Personal Accident Insurance (PAI)

Europe Assist Airport Surcharge Inbound Guide

Maps and Driving Directions

Rate Excludes:

Rental Deposit

Contract Fee

Additional Driver per driver per rental Young Driver Surcharge (18-20) per day Fine Handling Fee

Claim Handling Fee per occurrence Baby seat and Booster Seat per rental GPS Units

One Way Fees

One Way Cross-Border Fees Delivery/Collection Fee Office Hours Delivery/Collection Fee After-hours

Delivery/Collection Fee per km more than 25km from the rental location

Water, Sand and Undercarriage Damage

Towing Charges (if not mechanical)

No Show Fees

Fuel

After Hours Charges

 

Please Note:

Damages incurred to the vehicles and the tires, whilst on tour, and not covered by the ACDW and the CDW, are not included in the rate and will be billed to the client as extra charges.

 

The following damages will be billed directly to the client: Clutch

Tires

Dents on the body of the vehicle

Windscreen damage


 

14. Charter Flights

1. Includes:

Aircraft hire, fuel, unless stated otherwise, pilot fees, landing fees, cross-border charges (applicable to all quoted routes outside Namibia), per person passenger taxes, pilot accommodation, and meals.

2. Excludes:

Any diversions, for reasons that may affect the safety of the aircraft and its occupants or due to bad weather or any amendment of routes and cost arising thereof for changes requested by clients or booking agent during booked and confirmed flight.

3. Cancellation Policy:

Administration fees of 20% of the total rate will be charged if the flight is canceled less than

24 hours prior to departure.

4. General Conditions:

We reserve the right to adjust our quotation immediately should the present government levies or fuel prices increase. All quotations are calculated at the present known exchange rate. Should the exchange rate escalate by more than 5%, Abenteuer Afrika reserves the right to make any necessary adjustments to the cost. This quotation is subject to aircraft availability upon confirmation. We reserve the right to substitute the confirmed aircraft with a similar standardized aircraft in case of circumstances beyond our control.

5. Weight and Luggage Restrictions;

Air charter companies have passenger weight restrictions.  Clients will be asked to provide their body weight as well as the weight of their luggage.

Air charter luggage allowance is restricted to 10kg per person in soft cases, including hand luggage.

 

15. Force Majeure:

In the event of unpredictable occurrences, such as natural disaster, strikes, war, rebellion, riots, civil disturbance/disobedience, disaster, acts of terrorism, war, or other emergencies beyond the reasonable control of the parties in either the country of residence and/or destination which form a situation that prevents the implementation of any obligation (hereinafter known as a “Force Majeure”), then the party affected will be discharged of the obligations during the period that such Force Majeure continues. Any party invoking the Force Majeure will, upon termination of such

Force Majeure, give prompt written notice to the other party.  If the Force Majeure continues for a period of more than 90 days, either participant is entitled to cancel these terms and conditions. In the event of cancellation, all monies received will be carried forward for the same client and the same number of travelers and/or guides if travel falls within a 12-month period.

 

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Tel: +264-64-404030 | Fax: +264-64-464038
Postal Address: PO Box 1490, Swakopmund, Namibia | Physical Address: Kraal Str, Swakopmund, Namibia